Questions, answered.
If something here is not clear, ask at the tour — we would rather tell you plainly than have you find out later.
What is included in the venue rental?+
Exclusive use of the hall for your contracted hours, tables, chairs, linens, setup and teardown, house sound and stage lighting, gated parking and cleanup. Catering, décor and production are added depending on your service level.
How much is the deposit?+
A deposit holds your date, with scheduled instalments before the event. The amount depends on the date and scope — you will see it in writing with your proposal, before you commit to anything.
What is the cancellation or rescheduling policy?+
Rescheduling is handled case by case and we will always try to move you rather than lose you. Cancellation terms are set out in your contract at signing, in plain language.
Can we tour the venue before booking?+
Yes, and we recommend it. Tours are free, take about 45 minutes and are walked by the coordinator who would run your event — not a salesperson.
How many guests can ACCA accommodate?+
Up to 300 seated at rounds of ten, or 300 theatre-style. Comfortable working numbers drop once a stage, buffet and dance floor are placed.
What room layouts are available?+
Banquet rounds, reception with dance floor, theatre, classroom, U-shape or boardroom, and standing cocktail. The chapel seats a ceremony separately.
Can we use only part of the hall?+
Yes. Draped partitions scale the room so a guest list of eighty still feels like a full house rather than rattling around 4,500 square feet.
Do we have to use in-house catering?+
Yes. All food is cooked in our own kitchen across Indian, Western and Filipino menus. It is why we can promise timing and temperature, and it keeps the room and the meal on one contract.
Can you accommodate dietary restrictions?+
Yes — vegetarian, vegan, halal-friendly and allergy accommodations are prepared with advance notice and confirmed in writing.
Can menus be customized?+
Yes. Mixed menus across two collections on the same day are routine, including separate preparation lines where a tradition requires it.
Do we get a tasting?+
Tastings are arranged with the catering team. Confirm what is available for your booking when you enquire.
Can alcohol be served?+
Guests may supply their own liquor with an active liquor licence through AGLC. We will walk you through what the licence requires for your event, and confirm any bartending, insurance or service-hour details, before you finalize anything.
Can we bring our own decorator?+
Décor is handled in-house by our own team. Bring reference photos to your tour and we will build the look. Outside décor and specialty rentals may be used with venue approval.
What décor does ACCA provide?+
Base drape, linens and centrepieces are included. Custom stage builds, floral installations, balloon work, uplighting and printed signage are quoted with your proposal.
How early can vendors access the venue?+
Setup access is set in your contract and usually starts the morning of the event. Night-before access depends on the previous booking — ask when you check your date.
Who handles teardown and cleanup?+
We do. Teardown and cleanup are included with every booking; you do not need to stay behind or send volunteers back in the morning.
Can we bring our own photographer, DJ or entertainment?+
Yes. Bring your own event team, or ask ACCA about event professionals who already have experience working in the venue. Outside vendors are coordinated by our team on inputs, access and timing.
Is the venue wheelchair accessible?+
Yes. Level entry from the parking lot, an elevator to the upper floor, accessible washrooms and drop-off at the main entrance.
How much parking is available?+
A secure private lot on site serves a full-capacity event. We confirm capacity and any overflow arrangements against your guest count at the tour.
How late can events run?+
End times are set in your contract. Discuss your planned schedule when you check your date so staffing matches the evening.
Will another event run alongside ours?+
Private and exclusive use of the facility is available. Confirm the arrangement for your booking type and event size when you enquire.